Due to the nature of the items that we sell, all sales are final (no returns or exchanges).
The only exceptions would be if we sent the wrong item, or if the condition of the product does not match with the condition stated.
We follow the following card conditioning guide very closely when grading our products (tcgplayer card conditioning guide). Please take read before any purchases to avoid any confusion, as we will refer you back to this page often.
You can contact us at contact.pokefamco@gmail.com, and we will contact you with further instructions. Please note that in the case a return or exchange is accepted, the customer will be responsible for any return shipping charges, and the customer will be refunded to the original method of payment, or by e-transfer once the item is returned and received by us.
Damages and issues
Please note that we do not consider small dents, and/or manufacturer defects on sealed products to be damage. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, as your business is important to us.
Shipping and non-receipt of items
Please read our shipping policy here
